Not sure if you can have a stove? Never heard of HETAS? Hopefully our frequently asked questions about wood-burning stoves will solve your queries. If not, feel free to get in touch with any questions you may have.
I don't have a chimney, can I have a wood burning stove?
You don't need a chimney to have a wood-burning stove. Stoves can be fitted using a twin-wall flue system, which does not require a chimney.
What size of stove should I buy?
Give us a call with the size of your room (length, width and height) and we'll calculate the size stove you need. To give you an idea, a 5m by 4m room with standard height ceiling is likely to need a 4 to 5kw stove.
Who is HETAS?
HETAS are the regulatory body for installers of biomass and solid fuel heating appliances. Installers of stoves need to complete a course with HETAS and qualify on their 'competent persons' scheme. We are HETAS qualified installers.
Where can I buy wood? What type of wood should I burn?
It's important to burn well-seasoned, untreated wood. Burning damp, treated or painted wood can damage your stove, flue and most importantly it can create dangerous, toxic fumes.
We like to use a local supplier. For the shop (and our home!) we use North Somerset Logs, based in Clapton-in-Gordano.
Can I have a stove in my conservatory?
It's unlikely, but not impossible! If your conservatory has a lot of wall space, it can be possible to install a stove. If in doubt, we're happy to come around and carry out an assessment.
Do I need to have a hearth?
Yes, it is a regulatory requirement to have a hearth beneath a stove. Hearths can be made of a variety of materials including glass, slate, granite, marble and stone. The minimum thickness requirement for a hearth is 12mm (it is dependent on the type of stove).
The glass in my stove has gone black. Why?
This could happen for several reasons:
- It may be that your stove is not reaching optimum temperature
- Burning unseasoned wood
- The wood is burning in contact with the glass
- There is poor draw (your stove may need additional ventilation)
We recommend VITCAS glass cleaner, which is available in the shop.
How often should I have my chimney swept?
HETAS recommend having your chimney swept twice a year.
How do I know if my stove is safe?
It's a regulatory requirement to have a carbon monoxide alarm within the required distance of the stove (this comes as standard with all our fittings). You should always have your stove installed by a HETAS registered installer. It's also recommended that you have your stove serviced annually. Please get in touch if you'd like to book a service.
Can you sign off my stove?
Unfortunately, we are unable to sign off the work of other people. We can only certify stoves that we have installed.