FAQS

Not sure if you can have a stove? Never heard of HETAS? Hopefully our frequently asked questions about wood-burning stoves will solve your queries. If not, feel free to get in touch with any questions you may have.

I don't have a chimney, can I have a wood burning stove?

You don't need a chimney to have a wood-burning stove. Stoves can be fitted using a twin-wall flue system, which does not require a chimney. 


What size of stove should I buy?

Give us a call with the size of your room (length, width and height) and we'll calculate the size stove you need. To give you an idea, a 5m by 4m room with standard height ceiling is likely to need a 4 to 5kw stove.


Who is HETAS?

HETAS are the regulatory body for installers of biomass and solid fuel heating appliances. Installers of stoves need to complete a course with HETAS and qualify on their 'competent persons' scheme. We are HETAS qualified installers.


Where can I buy wood? What type of wood should I burn?

It's important to burn well-seasoned, untreated wood. Burning damp, treated or painted wood can damage your stove, flue and most importantly it can create dangerous, toxic fumes.

We like to use a local supplier. For the shop (and our home!) we use North Somerset Logs, based in Clapton-in-Gordano.


Can I have a stove in my conservatory?

It's unlikely, but not impossible! If your conservatory has a lot of wall space, it can be possible to install a stove. If in doubt, we're happy to come around and carry out an assessment.


Do I need to have a hearth? 

Yes, it is a regulatory requirement to have a hearth beneath a stove. Hearths can be made of a variety of materials including glass, slate, granite, marble and stone. The minimum thickness requirement for a hearth is 12mm (it is dependent on the type of stove).


The glass in my stove has gone black. Why?

This could happen for several reasons:

  • It may be that your stove is not reaching optimum temperature
  • Burning unseasoned wood
  • The wood is burning in contact with the glass
  • There is poor draw (your stove may need additional ventilation)

We recommend VITCAS glass cleaner, which is available in the shop.


How often should I have my chimney swept?

HETAS recommend having your chimney swept twice a year.


How do I know if my stove is safe?

It's a regulatory requirement to have a carbon monoxide alarm within the required distance of the stove (this comes as standard with all our fittings). You should always have your stove installed by a HETAS registered installer. It's also recommended that you have your stove serviced annually. Please get in touch if you'd like to book a service.


Can you sign off my stove?

Unfortunately, we are unable to sign off the work of other people. We can only certify stoves that we have installed.


If these FAQS don't answer your questions - get in touch!

01275 847625

hello@portisheadstovecompany.co.uk